iDirect SatManage network management systems ready to serve Elara Comunicaciones

VT iDirect announced that Elara Comunicaciones will be leveraging iDirect's SatManage network management system to provide its customers in the mining, oil and gas, and maritime sectors with greater network monitoring functionality.

Based in Herndon Virginia, VT iDirect provides satellite communications and IP network technology to customers around the world. Its current customer, Elara, is a Mexico-based satellite service provider that operates over 2,000 active remotes serving different verticals in the mining, oil and gas, and maritime sectors.

Elara needed an optimized network management system that would provide customers with comprehensive insight into their network operations. iDirect responded by installing its SatManage suite to manage Elara's numerous remote assets.

A sophisticated suite of Web-based tools that automate, monitor, and integrate hybrid networks and NOC-based applications, SatManage can provide traffic usage information, create customized reports on  the performances of IP networks, and monitor location and health status of their remotes via a Web-based portal. SatManage will let a company directly share its network performance data and management tools with its customers. The software suite was designed to be easily accessed and understood.

SatManage will reduces issue response time for Elara, which will improve the rate at which the Mexican company retains and acquires customers. Elara will also be able to focus on its core competencies, allowing it to provide more value-added services to both new and retained customers.

Elara installed SatManage back in March of this year. The iDirect software will ostensibly achieve operational status this August.

If SatManage works out for Elara, it might be interested in VT iDirect's recently-released upgrade. The enhanced SatManage 5.2 network management software will have new features like an automated SLA Manager and Web Service APIs.